FREQUENTLY ASKED QUESTIONS

Everything you need to know about Elovynne.

We want your beauty experience to feel as effortless as possible. Whether you're discovering our lash serum for the first time, learning how to incorporate it into your routine, or looking for help with an order, we've gathered answers to some of the questions you may have.

Can't find what you're looking for? Our customer care team is always happy to help.

ABOUT OUR LASH SERUM

WHAT IS ELOVYNNE EYELASH SERUM?

Elovynne's Gentle Yet Powerful Eyelash Growth Serum is a daily lash-care essential designed to nourish, hydrate, and condition your natural lashes.

Featuring a thoughtful blend of conditioning ingredients and an easy-to-use precision applicator, our serum makes it simple to give your lashes the attention they deserve.

It's a little everyday ritual designed to help you maintain softer, healthier-looking lashes.

WHAT MAKES ELOVYNNE DIFFERENT FROM OTHER LASH SERUMS?

At Elovynne, we believe great beauty care doesn't have to be complicated.

Our serum combines nourishing ingredients such as biotin, arginine, and panthenol in a plant-based, prostaglandin-free formula.

Rather than adding extra steps to your routine, we've focused on making daily lash care simple, comfortable, and convenient.

Just one easy application a day is all it takes to incorporate our serum into your beauty ritual.

WHAT ARE THE KEY INGREDIENTS IN THE SERUM?

Our formula features thoughtfully selected ingredients that help support the appearance and condition of your natural lashes.

• Biotin: Included as part of our nourishing lash-care formula.

• Arginine: Helps condition and care for the lash line.

• Panthenol (Pro-Vitamin B5): Helps maintain softness and improve the conditioned appearance of lashes.

• Sodium Hyaluronate: Helps provide moisture and hydration.

• Rosemary Leaf Oil: A botanical ingredient included in our lash-conditioning formula.

For complete ingredient information, please refer to the product packaging or contact our customer support team.

IS ELOVYNNE EYELASH SERUM PROSTAGLANDIN-FREE?

Yes! Our eyelash serum is formulated without prostaglandins.

We believe in a thoughtful approach to everyday lash care, which is why our formula focuses on conditioning and nourishing ingredients.

As with any product used near the eyes, we recommend following the application instructions carefully and reviewing the ingredient information before use.

IS THE SERUM SUITABLE FOR SENSITIVE EYES?

Our formula has been designed with a gentle approach to everyday lash care in mind.

However, everyone's skin and eyes are different, and sensitivity to individual ingredients is always possible.

If you have particularly sensitive eyes, allergies, or an existing eye condition, we recommend consulting an eye-care professional before using the serum.

Discontinue use if irritation occurs.

APPLICATION & LASH CARE

HOW DO I APPLY ELOVYNNE EYELASH SERUM?

Adding Elovynne to your daily routine is simple.

1. Cleanse: Start with a clean, dry face and make sure your eye area is free from makeup.

2. Apply: Using the precision applicator, gently draw one thin line along your upper lash line.

3. Allow to Dry: Give the serum time to dry before applying other products around your eyes.

4. Stay Consistent: Repeat once daily as part of your regular beauty routine.

A thin application is sufficient. Avoid applying excess product or getting the serum directly into your eyes.

HOW OFTEN SHOULD I USE THE SERUM?

We recommend applying Elovynne Eyelash Serum once daily to clean, dry upper lash lines.

Consistency is an important part of any beauty routine. Using more than the recommended amount will not necessarily improve your results.

HOW LONG DOES IT TAKE TO NOTICE RESULTS?

Everyone's lashes are different, so individual experiences and results may vary.

Our product information describes the possibility of longer- and fuller-looking lashes within 2–3 weeks of consistent daily use. However, this is not a guaranteed result or timeline.

We recommend maintaining a consistent routine and allowing time to observe changes in the appearance and condition of your lashes.

WHAT HAPPENS IF I MISS A DAY?

No worries! Simply continue with your normal application the following day.

There's no need to apply extra serum to make up for a missed application.

Keeping your routine simple and consistent is the best approach.

CAN I WEAR MASCARA OR EYE MAKEUP WHILE USING THE SERUM?

You can incorporate lash care into a routine that includes eye makeup.

Apply the serum to clean, dry skin before makeup, and allow it to dry completely before applying mascara, eyeliner, or other eye products.

Always follow the instructions provided with your serum and cosmetics.

CAN I USE THE SERUM IF I WEAR CONTACT LENSES?

Our serum is designed with contact lens wearers in mind.

However, extra care is important when using products near the eyes. Follow the product's application directions and consult your eye-care professional if you have concerns about compatibility with your lenses.

Avoid getting the serum directly into your eyes.

CAN I USE ELOVYNNE WITH EYELASH EXTENSIONS OR FALSE LASHES?

If you wear eyelash extensions or use lash adhesives, we recommend checking with your lash technician before incorporating a new serum into your routine.

Different adhesives and lash treatments may have different care requirements.

For best results, follow both your lash technician's recommendations and the serum's application instructions.

CAN I APPLY THE SERUM TO MY LOWER LASHES OR EYEBROWS?

Elovynne's current application instructions recommend using the serum along the upper lash line.

We do not recommend applying it to other areas unless the product's official instructions specifically permit that use.

WHAT SHOULD I DO IF THE SERUM GETS INTO MY EYES?

If the serum accidentally enters your eyes, rinse thoroughly with clean water.

If you experience persistent redness, irritation, pain, or changes in vision, discontinue use and seek appropriate medical attention.

Never apply the serum to irritated or injured skin around the eyes.

HOW SHOULD I STORE MY EYELASH SERUM?

Keep your serum tightly closed when not in use and store it in a clean, dry location away from excessive heat and direct sunlight.

Always follow any additional storage or expiration instructions provided on the product packaging.

ORDERS, SHIPPING & PAYMENTS

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

Once your order is successfully placed, you should receive an order confirmation email at the address provided during checkout.

Please check your spam or promotions folder if you don't see the message in your inbox.

If you still can't locate your confirmation, contact our support team with your name and email address so we can help investigate.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to make a change or request a cancellation, please email our customer support team as soon as possible.

We'll do our best to accommodate your request before your order enters fulfillment.

Please note that once an order has been processed or shipped, changes and cancellations may no longer be possible.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Delivery times depend on your shipping destination, the available delivery service, and any processing or customs requirements.

Where available, shipping estimates will be displayed during checkout or provided in your shipping confirmation.

Please keep in mind that delivery estimates may be affected by holidays, high order volumes, or unexpected carrier delays.

HOW CAN I TRACK MY ORDER?

If tracking is available for your shipment, you'll receive tracking information once your order has been dispatched.

You can use the tracking link provided in your shipping confirmation to follow your package's progress.

If you need additional help locating your order, please contact our customer care team.

DO YOU OFFER INTERNATIONAL SHIPPING?

Shipping availability varies by destination.

To check whether delivery is available to your location, enter your shipping address during checkout.

Any available shipping methods and applicable charges will be displayed before you complete your purchase.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment options are displayed at checkout and may include major debit or credit cards, PayPal, and Klarna, depending on your location and eligibility.

Please review the checkout page for the payment methods currently available for your order.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Promotional codes and special offers may have individual terms and restrictions.

In general, offers cannot be combined unless the promotion or checkout expressly allows it.

We recommend reviewing any promotional conditions before completing your purchase.

RETURNS, REFUNDS & ORDER ISSUES

WHAT IS YOUR RETURN AND REFUND POLICY?

We want every Elovynne customer to have a positive shopping experience.

If you're not satisfied with your purchase or something isn't right with your order, please contact our support team.

Return eligibility, refund procedures, and applicable conditions are explained in our Return & Refund Policy.

Please review that policy before requesting a return.

WHAT IF MY PRODUCT ARRIVES DAMAGED OR INCORRECT?

We're sorry if your order arrives in less-than-perfect condition.

Please contact our customer support team and provide:

• Your order number

• A brief description of the issue

• Clear photographs showing the damaged, defective, or incorrect product

• Photographs of the packaging, if relevant

Our team will review the information and help determine the appropriate next steps.

CAN I RETURN A PRODUCT WITHOUT CONTACTING CUSTOMER SUPPORT?

Please contact our customer care team before sending any products back.

Our team can help confirm the applicable return instructions and provide the relevant details.

Sending an item without prior return instructions may result in processing delays.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Refund processing times can vary depending on the circumstances of your return and your original payment provider.

Once an eligible refund has been approved and issued, your bank or payment provider may require additional time to reflect the funds in your account.

For more information, please refer to our Return & Refund Policy.

ABOUT ELOVYNNE & CUSTOMER SUPPORT

WHAT IS ELOVYNNE'S BEAUTY PHILOSOPHY?

At Elovynne, we believe beauty should feel natural, personal, and effortless.

Our approach is centered on thoughtful ingredients, easy-to-use products, and simple daily routines that help you feel confident in your natural beauty.

We believe that taking care of yourself shouldn't feel like another complicated task.

Sometimes, the little things make the biggest difference.

HOW CAN I CONTACT ELOVYNNE CUSTOMER SUPPORT?

We're always happy to help!

For product information, order assistance, delivery questions, or general inquiries, please email:

support@elovynne.com

When contacting us about an existing order, please include your order number and the email address used during checkout.

Our team aims to respond within 1–2 business days, although response times may be longer during holidays or periods of high demand.

DOES ELOVYNNE ACCEPT COLLABORATION OR PARTNERSHIP REQUESTS?

We're always interested in connecting with people who share our passion for thoughtful beauty.

If you're a content creator, beauty professional, or business interested in collaborating with Elovynne, we'd love to hear from you.

Please send your proposal to support@elovynne.com with the subject line "Collaboration Inquiry".

Include a brief introduction, relevant social media links or business information, and a description of your proposal.

STILL HAVE QUESTIONS?

We're here to make your Elovynne experience effortless.

If you couldn't find the answer you were looking for, don't hesitate to reach out.

Contact us at support@elovynne.com and our customer care team will be happy to assist you.

With love and care,

The Elovynne Team